When ordering General Freight Group  services you, as “Shipper”, are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from the time that General freight Group accepts the Shipment unless otherwise agreed in writing by an authorised officer of H&R Group.

“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means H&R Group.  chooses, including air, road or any other carrier. A “waybill” shall include any label produced by H&R Group.  automated systems, waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). “H&R Group” means any member of the H&R Group  Network.

1-Customs, Exports and Imports

H&R Group may perform any of the following activities on Shipper’s behalf in order to provide its services to Shipper: (1) complete any documents, amend product or service codes, and pay any duties or taxes required under applicable laws and regulations, (2) act as Shipper’s forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and (3) redirect the Shipment to Receiver’s import broker or other address upon request by any person who  H&R group  believes in its reasonable opinion to be authorised.

  1. Unacceptable Shipments

Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable if:

  • it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), ADR (European Road Transport Regulation on dangerous goods), any applicable government department or other relevant organisation;
  • no customs declaration is made when required by applicable customs regulations;
  • it contains counterfeit goods, animals, bullion, currency, banderols/tax stickers, bearer form negotiable instruments, precious metals and stones; real or imitation firearms, parts thereof, weapons, explosives and ammunition; human remains, pornography or illegal narcotics/drugs),
  • it contains any other item which H&R group decides cannot be carried safely or legally, or
  • its packaging is defective or inadequate.



. Deliveries and Undeliverables

Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the Receiver’s address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay for delivery, H&R group. shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment may be released, disposed of or sold by H&R Group without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against service charges and related administrative costs and the balance of the proceeds of a sale to be returned to Shipper.

 Shipment Charges

H&R’s Shipment charges are calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by H&R Group to confirm this calculation. Shipper shall pay or reimburse H&R Group for all Shipment charges, ancillary charges, duties and taxes owed for services provided by H&R Group or incurred by H&R Group on Shipper’s or Receiver’s or any third party’s behalf and all claims, damages, fines and expenses incurred if the Shipment is deemed unacceptable for transport as described in Section 2.

Time Limits for Claims

All claims must be submitted in writing to H&R Group within thirty (30) days from the date that H&R Group accepted the Shipment, failing which H&R’s shall have no liability whatsoever.

Shipment Insurance*

H&R Group can arrange insurance for Shipper covering the actual cash value in respect of loss of or physical damage to the Shipment, provided the Shipper completes the insurance section on the front of the waybill or requests it via H&R’s automated systems and pays the applicable premium. Shipment insurance does not cover indirect loss or damage, or loss or damage caused by delays.

. Delayed Shipments and Money-Back Guarantee

H&R’s will make every reasonable effort to deliver the Shipment according to H&R’s regular delivery schedules, but these schedules are not binding and do not form part of the contract. H&R’s is not liable for any damages or loss caused by delays.

H&R website (www..com)

Shipper’s Warranties and Indemnity

Shipper shall indemnify and hold H&R’s harmless for any loss or damage arising out of Shipper’s failure to comply with any applicable laws or regulations and for Shipper’s breach of the following warranties and representations:

  • all information provided by Shipper or its representatives is complete and accurate;
  • the Shipment was prepared in secure premises by Shipper’s employees;
  • Shipper employed reliable staff to prepare the Shipment;
  • Shipper protected the Shipment against unauthorized interference during preparation, storage and transportation to H&R’s
  • the Shipment is properly marked and addressed and packed to ensure safe transportation with ordinary care in handling;
  • all applicable customs, import, export and other laws and regulations have been complied with; and
  • the waybill has been signed by Shipper’s authorized representative and the Terms and Conditions constitute binding and enforceable obligations of Shipper.